PLEASE NOTE: emails received by the NIHMS help desk generally take 7 - 10 business days for first contact due to volume of requests.
Please do not send multiple emails for the same issue as they will only increase the wait time for an answer.
Please check the following FAQ to see if there is an answer to your query. It may save you time prior to submitting an inquiry
I am a PI. What login route do I use?
How to access a manuscript to (a) add NIH funding (b) review the PDF Receipt or (c) approve the web version
I want to use the final published version of the manuscript
I have lost my eRA username or password
I am getting an error message that my ticket is already used
I am getting an error about concurrent logins with my eRA account
I cannot find a non-NIH funding source in the system
What if I need to make corrections to the text of the manuscript?
I don't see one of my manuscripts.
What does 'The system is waiting for PI objections about grants' mean?
Please check the NIHMS FAQ for additional information on the NIHMS system or the Public Access FAQ for public access policy issues.
The National Institutes of Health Manuscript Submission (NIHMS) system is a service of NCBI.